Customer Care Codex

Vinyl stencils are cut to order and currently require approximately 6-8 business weeks for production before shipment.

Once your order ships, tracking information will become available using the tracking tool above.

If your order is outside the normal production timeframe, please submit a Customer Order Investigation Request so we can review your order status and provide an update.

Open Customer Order Investigation Request

All standard orders take a minimum of 6-8 Business Weeks to produce. Each vinyl stencil is cut on demand when you order it. These are specialty items for a very niche hobby.

Business days do NOT include weekends or holidays! If we have some crazy promotion or a new launch, orders may take a bit longer to process, so be patient my friend! Once your order has shipped, you will receive a shipping confirmation via email with a tracking number.

To help us investigate your order more efficiently, please submit a Customer Order Investigation Request.

The investigation form gathers the information we need to locate your order, review its status, and respond as quickly as possible.

Open Customer Order Investigation Request

Social media messages and comments are not a reliable way to investigate order issues.

If you need help with an order, please submit a Customer Order Investigation Request so we can review your order and respond through the proper support process.

Open Customer Order Investigation Request

Any claims for misprinted, damaged, defective, missing, or incorrect items must be submitted within 30 days after the product has been received. Photos may be required before we can review your case. For packages lost in transit, claims must be submitted no later than 30 days after the estimated delivery date.

If you received the wrong item, damaged merchandise, incomplete contents, or believe there is a problem with your order, please submit a Customer Order Investigation Request before requesting a return, exchange, or refund.

Open Customer Order Investigation Request

Unfortunately, no. Once an order is placed, you are unable to cancel or modify the order. This is because all products are printed on demand. Once you order they are sent to production. All sales are final. So sorry for any inconvenience!

Yes! Please contact our Customer Care team by emailing support@fallouthobbies.com.

Provide your order number, original email address, and the updated email address so that we may make the changes for you.

Once your email address has been updated, we can resend your order confirmation and/or shipping confirmation emails to the updated address. :)

Yes! Please contact our Customer Care team at support@fallouthobbies.com.

Please provide your order number and the updated address ASAP because we are only able to make changes to your order if it has not yet entered the packing process.

 Unfortunately, we can't change your shipping address from a domestic US address to an International address or vice versa because of the shipping cost already paid.

Please note that changes to your order may be limited during periods of high order volume, including launches and promotions.

If your order arrived incomplete, please submit a Customer Order Investigation Request.

Be sure to include your order number and details about the missing item(s) so we can review the shipment and resolve the issue.

Open Customer Order Investigation Request

If you received the wrong package, please submit a Customer Order Investigation Request.

Include your order number and any details or photos that may help us identify the shipment so we can investigate and determine the appropriate next steps.

Open Customer Order Investigation Request

If your order arrived damaged, please submit a Customer Order Investigation Request.

Photos of the damaged item and packaging are extremely helpful and may speed up the review process.

Open Customer Order Investigation Request

If you received an item that does not match your order, please submit a Customer Order Investigation Request.

Include your order number and photos of the item received so we can investigate and correct the issue.

Open Customer Order Investigation Request

If there is an issue with your order after delivery, please submit a Customer Order Investigation Request.

The more information you provide, the faster we can review the situation and determine how best to assist you.

Open Customer Order Investigation Request

We truly appreciate your interest in our 3D printable designs and understand that customization can enhance your project's uniqueness. However, we are unable to modify the scale of our STL files upon request. This policy is in place to ensure the integrity and performance of our designs.

Each model is meticulously crafted and tested at specific scales to guarantee optimal printing success, structural stability, and detailed accuracy. Altering the scale could compromise these aspects, leading to potential issues during printing or with the final product's quality.

We encourage our customers to explore scaling options within their own slicing software, where adjustments can be made with consideration to their printer's capabilities and the design's requirements. This approach allows for a level of customization while maintaining the high standard of quality we promise with our products.

Thank you for your understanding, and we're here to support you with any further questions or guidance you might need to make the most out of our designs.

We appreciate your query about adding support structures to our STL 3D printable downloads. While we understand the convenience this might offer, we're currently unable to customize files to include support trees for several important reasons:

1. Printer Variability: Every 3D printer has unique specifications and capabilities. What works well on one machine might not be suitable for another, making a one-size-fits-all approach to supports impractical.
2. Printing Preferences: Different users have varying preferences for support types and densities, influenced by their specific printing conditions, materials, and desired finish quality.
3. Software Capabilities: Many slicer programs offer advanced support generation tools that are customizable to match the user's specific needs. These tools are constantly evolving, and users benefit from the flexibility to adjust supports according to the latest software features and their expertise.
4. Material Considerations: The type of material used can significantly impact the effectiveness of support structures. Factors such as material flexibility, strength, and adhesion vary widely, necessitating tailored support strategies.
5. Design Integrity: Pre-adding supports could inadvertently compromise the design's integrity or detail, especially if the supports are not optimally placed for every possible printing scenario.

We recommend utilizing the support generation features available in your slicing software, which are designed to be highly customizable and adaptable to a wide range of printing conditions and preferences. This approach ensures that you can achieve the best possible results with your specific setup.

Thank you for your understanding, and please don't hesitate to reach out if you have further questions or need assistance with optimizing your printing process.

Yes, our stencils are made from low tack vinyl and they are reusable with care. Just as long as you don't rip them off the model roughly, they can be used multiple times. Simply place them on the backer sheet in between uses. Even when the tack wears off, you could always use masking tape or blue painters tape.

We've had customers say that they've been able to reuse them up to five times.We're also working on creating stencils made from different materials which we plan on releasing in the near future. If you sign up for our newsletter, you'll be notified when we release new products through Fallout Hobbies and Chapter Customizer.

All of our current stencils are available to order here: https://www.fallouthobbies.com/pages/stencils

When applying decals, you must use Micro Sol and Micro Set or Vallejo Decal Set. Both of these can be purchased through Amazon. Although, we are considering carrying it in the future. Make sure you have both of these solutions to give your models the perfect decal application :)

Basically, Micro Set prepares the surface with wetting agents that cut the oils in new paint and converts the adhesive on the back of the decal to make it stronger and longer-lasting. Micro Set also slightly softens the decal film to make it more flexible so that it will conform better to the model's surface. (It also can act as a decal remover.)

Micro Sol setting solution is needed for applying decals to the difficult or irregular surfaces found on models. It completely softens the decal, allowing it to drape onto the surface of the model, conforming perfectly to the surface.

If it's not adhering properly to the model, then using a setting solution can resolve the problem. Here are the steps for decal application:

1. First, apply gloss varnish to the area where the decal will be positioned. This step is important, and if you encounter problems such as a visible border or air bubbles, it’s most likely that the surface was not smooth enough. So make sure you get a glossy finish. Allow some drying time in between, and grab a coffee ;)

2. Cut the decal out from the sheet with a hobby knife and, gripping it with a pair of tweezers, dip it into the water for a few seconds and set it aside. The exact length of time the decal needs to be submerged in water depends on various factors, including the age of the sheet. Ten seconds is usually enough, but if it doesn’t slide off easily, just stick it back in for a few more seconds.

3. While the decal is soaking and lifting from its backing, brush some Microset onto the area where the decal will be applied. Slide the decal off its backing onto the model and position using a paintbrush. Brush more Microset over the top, and then leave for a few moments to soften.

4. Using a moistened but not wet Q-Tip, very gently press the decal down onto the surface, removing the excess fluid and flattening/smoothing the decal as you go. Tamiya cotton buds are good for this because they are tightly wound, so cotton fibers won't stick to the decal. If creases or air bubbles won’t flatten, carefully prick them with a pin or the point of your hobby knife and apply Microsol to the decal. You can repeat this repeatedly until the decal is completely flat, allowing it to dry fully between each coat. Patience! It's like watching paint dry. Literally.

5. When you’re happy that the decal is flat, apply another coat of varnish to seal it. At this point, the film border should be invisible.

6. If you're using shading washes on the model after applying the decals, it can blend them in and provide a matte finish. If you’re not using shading washes after applying the decals, you can use matte varnish to give you the desired finish.

Ron also has video tutorials on YouTube and our Facebook Live Stream, where he's applied decals. He has a soothing Bob Ross voice :) I hope this helps! Let us know if you run into any other problems. We're on the LIVE stream doing demo videos on Facebook, YouTube, and TikTok. It's a great time to stop in and ask questions while we're painting.

We discontinued that product due to production issues. We are sad your favorite product has been discontinued as well.

Have you checked our Limited page?

https://www.fallouthobbies.com/collections/limited-decals

If you don't see it on our site it's most likely discontinued. Because we always want to provide the best products for our fans, we are constantly evaluating customer demand, trends, and the quality we are able to produce. We're always welcome to your feedback :)

No, we do not carry "kiss-cut" stickers or dry transfers. Beginners often start out with stickers or dry transfers because it's what came with the model or it's a more familiar process. Stickers are either die-cut or kiss-cut and there's an adhesive film covering the backer sheet. Dry transfers are printed on the underside of the plastic carrier sheet. Most miniature model builders and experienced commission painters prefer waterslide decals, which is the type of product we carry.

Frankly, we consider waterslide decals as a far superior product. The way they are applied blends more naturally and seamlessly with the model if done properly. Customers that have tried to use "stickers" versus waterslide decals (aka transfers) quickly discover the process of applying stickers might take less time, but the end result is inferior. Stickers will look fake and will have a white background around the edges. The product that you prefer really depends on the final look you want. Fallout Hobbies doesn't personally use or advocate stickers, as they scream "toy" over "scale model", due to their thickness.

Most WWII aircraft decal sheets have a multitude of symbols with extremely specific sizes which are beyond the scope of what we offer. Extremely small scales can't be printed without losing a lot of detail.

We no longer offer custom stencil design or cutting services. Our workshop is now fully focused on producing and expanding our own catalog of airbrush stencils, SVG stencil files, decals, bases, terrain, and STL files for the tabletop community.

While we can't take on bespoke stencil commissions, our standard stencil range covers Terrain/Vehicle, Texture/Pattern, Camouflage, Infantry, Organic, Lettering, and more — plus a growing library of SVG stencil files you can cut yourself. If you can't find what your army needs, reach out through our Customer Care Center and we'll help you find the closest match in our lineup.

We're glad that stencil earned its place on the workbench. While we no longer cut stencils, we may still have your original design on hand. Reach out to us at support@fallouthobbies.com and include your previous order number if you have it — it helps us track down the right file faster. We can't guarantee the design is still in our archives, but if we locate it, we're happy to provide an SVG file you can cut at home with a Cricut or similar machine, or take to someone who cuts stencils.

Please note that once the file is on your own cutting equipment or in another shop's hands, we're unable to troubleshoot or assist with that process in any way. That said, any reliable setup should be able to take a properly formatted SVG and produce a clean cut.

Yes. Our stencils are made from low-tack vinyl and are reusable with care. Place them back on the backing sheet between uses. Some customers have reused them up to five times.

Yes. Use stippling, dry brushing, or a sponge. Do not drag wet paint across the stencil; dab straight up and down with thin, mostly dry layers to help prevent bleeding.

Make sure the stencil sits flush, use thin paint, and apply several light coats instead of one heavy coat. Blu-Tack or low-tack masking tape can help hold flexible areas in place.

Camouflage, hazard stripes, icons, panel details, armor markings, vehicles, terrain, aircraft, and weathering effects.

Thin hobby acrylics, pre-thinned airbrush paints, or acrylics mixed with flow improver. Thick paint straight from the pot is asking for clogs and sadness.

Work slowly and press the stencil down in small sections. For larger curves, use low-tack masking tape or a tiny amount of Blu-Tack around the edges to keep the vinyl flush while you paint.

Start with your base color, then add one camo color at a time with thin, controlled layers. Let each layer dry before moving or rotating the stencil for the next color.

If a particular chapter decal / transfer isn't on our site, it's almost always because of one thing: a certain large, litigious manufacturer that dominates this hobby has a long history of going after small creators and treating the very fans who built this community as a threat rather than the lifeblood it is. Even iconography that company doesn't produce or sell as a decal themselves can land a small shop like ours in their crosshairs.

When that risk shows up, we pull the design rather than gamble with the business and our ability to keep serving you. We'd rather take something down than put the shop at risk for making something hobbyists genuinely want.

So if a chapter you were after is missing, that's why, not us forgetting it exists. We're not happy about it either, but the decal you seek won't be returning to our store.

We're winding down our waterslide decal and transfer line. We're still selling through what's left, so you can grab what we have while stock lasts, but once it's gone, it's gone, and we won't be restocking. Here's the honest reason why.

There's currently no reliable way to produce quality waterslide decals domestically. Our decals were printed overseas, and current tariff and trade conditions mean a reorder can get hit with thousands of dollars in unexpected fees and stranded at the dock with no warning. We can't run a business, or serve you well, on that kind of gamble.

So if a decal is out of stock, that's why, not us forgetting about you. We hate it more than you do.

We no longer offer custom decal design or printing services. After 20+ years in the hobby, we've focused our workshop on building out our catalog of ready-to-deploy decals, stencils, bases, terrain, and STL files for the tabletop community. While we can't take on bespoke decal commissions, our standard decal range covers Loyalist, Chaotic, Alien, Gothic, Greenskin, and more — and we're always expanding it. If you can't find what your army needs, reach out through our Customer Care Center and we'll point you toward the closest match in our lineup.

We appreciate the enthusiasm, but no — we don't print customer-supplied artwork or designs, even if it's print-ready. Decal printing is no longer a service we offer in any form, custom or otherwise. Our workshop is fully focused on producing and expanding our own catalog of decals, stencils, bases, terrain, and STL files. If you're looking to get personal artwork printed as waterslide decals, you'll want to find a print shop or service that specializes in custom decal production. In the meantime, take a look at our standard decal range — you may find something that fits your scheme.

We're glad those decals served your army well. While we no longer design or print custom decals, we may still have your original file on hand. Reach out to us at support@fallouthobbies.com and include your previous order number if you have it — it helps us track down the right artwork faster. We can't guarantee the file is still in our archives, but if we locate it, we're happy to provide a print-ready version you can take to a custom decal printer of your choice.

Please note that once you hand the file off to another printer, we have no knowledge of their equipment, materials, or print setup, and we're unable to troubleshoot or assist with their process in any way. That said, any reliable custom decal printer should be able to take a print-ready file and produce a quality result.

Yes. Fallout Hobbies waterslide decals are pre-cut so you do not have to trim tightly around every marking.

They work on painted miniatures, vehicles, terrain pieces, scale models, and other hobby projects with a properly prepared surface.

They are not strictly required, but they are highly recommended for the best results, especially on curved, textured, or detailed surfaces.

Yes, a protective clear coat is recommended. Sealing protects the decal and helps blend it into the surrounding paintwork.

Yes. Once the decal is fully dry and sealed, you can weather it with washes, pigments, chipping, streaking, and other finishing techniques.

If an STL you were looking for is gone, it's almost always because of one thing: a certain large, litigious manufacturer that dominates this hobby has a long history of going after small creators and treating the very fans who built this community as a threat rather than the lifeblood it is. Even designs that company doesn't produce or sell themselves can land a small shop like ours in their crosshairs.

When that risk shows up, we take the file down rather than gamble with the business and our ability to keep serving you. We'd rather pull a product than put the shop at risk for making something hobbyists genuinely want.

So if a file vanished, that's why. We're not happy about it either.

No. These files are for personal use only unless you have purchased and are following the Fallout Hobbies merchant license terms.

Yes, for your own personal hobby projects. Resizing does not change the license terms or grant resale rights.

No. STL products are digital downloads for 3D printing. No physical printed parts are shipped unless the product page specifically says otherwise.

For high-detail miniatures, bits, weapons, and accessories, resin printers usually produce the cleanest results. FDM printers are excellent for large terrain, storage, and scenery pieces.

No. This product includes SVG digital files only. No physical stencil sheet or vinyl mask will be shipped.

These files are intended for hobbyists using a cutting machine or vector cutting workflow. You will need your own machine, software, and masking material.

Yes. SVG files are vector artwork, so they can be scaled for different projects. Very small cuts may require slower settings, sharper blades, and careful weeding.

Custom paint masks, camouflage, vehicle markings, hazard graphics, icons, panel details, terrain markings, aircraft markings, and other hobby projects.

This template is intended for SVG cutting file products. Check the product description for the exact files included in each bundle.

SVG files work with most vector design and cutting workflows that support SVG import. Always check your software version and machine compatibility before purchase.

No. These files are for personal hobby use unless a separate commercial license has been granted by Fallout Hobbies.

We ship to a wide range of countries worldwide, but there are some exceptions due to various factors such as deliverability issues, ongoing conflicts or political sanctions, and the high costs associated with shipping. Currently, we do not ship directly to the following countries:

• Afghanistan, Algeria, Angola, Argentina, Ascension Island, Azerbaijan, Bahrain, Bangladesh, Benin, Bhutan, Bolivia, Botswana, Brazil, British Indian Ocean Territory, Brunei, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Caribbean Netherlands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Costa Rica, Curaçao, Côte d’Ivoire, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, French Guiana, Gabon, Gambia, Ghana, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong SAR China, India, Indonesia, Iraq, Israel, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Macau SAR China, Madagascar, Malawi, Malaysia, Maldives, Mali, Martinique, Mauritania, Mauritius, Mongolia, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Norfolk Island, Oman, Pakistan, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Qatar, Russia, Rwanda, Samoa, São Tomé & Príncipe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Singapore, Solomon Islands, Somalia, South Africa, South Korea, South Sudan, Sri Lanka, St. Helena, Sudan, Suriname, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad & Tobago, Tristan da Cunha, Tunisia, Turkmenistan, Uganda, United Arab Emirates, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Western Sahara, Yemen, Zambia, Zimbabwe.

If you are located in or need to ship to any of these countries, we recommend using a forwarding service. Forwarding services like Stackry or Shipito can provide an effective solution, allowing you to receive our products with potentially lower shipping costs. These services are user-friendly and designed to help bridge the gap when direct shipping is not available. For more information on how to use these services, please visit their respective websites.

We're committed to making our products as accessible as possible and will continue to evaluate and adjust our shipping policies to better serve our customers worldwide. Thank you for your understanding and for considering us for your needs.

We're sorry to hear you're experiencing difficulty at checkout. This issue may arise if the delivery address is in a region we're currently unable to ship to. We strive to serve as many customers worldwide as possible, but due to logistics and certain restrictions and challenges, there are some locations we cannot reach at this time.

Unfortunately, if you find our shipping rates a bit steep, we've got a handy solution for you! Click HERE for info on Stackry and HERE for the details on Shipito. These forwarding services are super user-friendly and often provide more affordable shipping options than we're able to offer as a small boutique business in our special hobby. 

We understand your concerns, and we want to assure you that we do not profit from shipping fees. Our shipping rates are calculated at cost, meaning we charge you what we are charged. We strive to minimize these costs for our customers whenever possible and are continuously seeking the most affordable and efficient shipping solutions.

We hope this helps you enjoy our products without the worry of high shipping costs!

If your country is not currently among those we directly ship to, don't worry! We have a solution for you! For information on how to still enjoy our products, click HERE to learn about Stackry and HERE for details on Shipito. 

These forwarding services are incredibly user-friendly and often offer shipping at more affordable rates than we can as a small boutique in our unique hobby. We hope this allows you to experience our products!

Shipping + handling is calculated in the cart during checkout.

We ship to a wide range of countries worldwide, but there are some exceptions due to various factors such as deliverability issues, ongoing conflicts or political sanctions, and the high costs associated with shipping. Currently, we do not ship directly to the following countries:

• Afghanistan, Algeria, Angola, Argentina, Ascension Island, Azerbaijan, Bahrain, Bangladesh, Benin, Bhutan, Bolivia, Botswana, Brazil, British Indian Ocean Territory, Brunei, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Caribbean Netherlands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Costa Rica, Curaçao, Côte d’Ivoire, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, French Guiana, Gabon, Gambia, Ghana, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong SAR China, India, Indonesia, Iraq, Israel, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Macau SAR China, Madagascar, Malawi, Malaysia, Maldives, Mali, Martinique, Mauritania, Mauritius, Mongolia, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Norfolk Island, Oman, Pakistan, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Qatar, Russia, Rwanda, Samoa, São Tomé & Príncipe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Singapore, Solomon Islands, Somalia, South Africa, South Korea, South Sudan, Sri Lanka, St. Helena, Sudan, Suriname, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad & Tobago, Tristan da Cunha, Tunisia, Turkmenistan, Uganda, United Arab Emirates, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Western Sahara, Yemen, Zambia, Zimbabwe.

If you are located in or need to ship to any of these countries, we recommend using a forwarding service. Forwarding services like Stackry or Shipito can provide an effective solution, allowing you to receive our products with potentially lower shipping costs. These services are user-friendly and designed to help bridge the gap when direct shipping is not available. For more information on how to use these services, please visit their respective websites.

We're committed to making our products as accessible as possible and will continue to evaluate and adjust our shipping policies to better serve our customers worldwide. Thank you for your understanding and for considering us for your needs.

Note:

• We are unable to ship to Ukraine.
• We do not ship to Russia.
• We are unable to ship to war zones.

Yay, you are so close to receiving your stuff! Once your order ships, you will receive an email with a tracking number that you can use to follow your package’s journey to you.

If you have an account with us, you can also access the tracking number for your order there, once it becomes available. You can locate this information under your Account Details, where your full order history is accessible.

You can also track your order using the following links:

UPS Tracking: https://www.ups.com/

USPS Tracking: https://tools.usps.com/

DHL Tracking: http://webtrack.dhlglobalmail.com/

Please note that orders cannot be combined manually by our team, and shipping fees for orders that may be combined by our system are non-refundable.

Once your order ships, we are unable to make any changes to the shipping address. If your package returns to us due to an incorrect address, it will be canceled and refunded. We will notify you if this happens!

If tracking shows your package as delivered but you cannot locate it, please first check common delivery locations such as mailboxes, porches, parcel lockers, apartment offices, household members, and neighbors.

If the package still cannot be located, please submit a Customer Order Investigation Request so we can review the shipment.

Open Customer Order Investigation Request

If you received the wrong package, please submit a Customer Order Investigation Request.

Include your order number and any details or photos that may help us identify the shipment so we can investigate and determine the appropriate next steps.

Open Customer Order Investigation Request

If your order has not arrived and appears to be outside the expected production and shipping timeframe, please submit a Customer Order Investigation Request.

We will review your order status, shipment history, and any available tracking information.

Open Customer Order Investigation Request

International shipments may experience delays or extended periods without tracking updates while moving between carriers or customs facilities.

If your shipment appears stalled beyond a reasonable timeframe, please submit a Customer Order Investigation Request so we can review the shipment and available tracking information.

Open Customer Order Investigation Request

Shipping times vary from country to country:

Estimate

Europe + UK: 2 weeks
Canada: 1 - 2 weeks
Asia - Australia - et. al: 2 - 4 weeks

Shipping does not include order processing time. All products are handcrafted and printed on demand.

All international orders are subject to customs and duty fees as defined by the country of import. Unfortunately, we are unable to provide information on whether you may or may not be charged customs/duty fees. Duties will be determined by the country of import of your order based on product value.

These fees are not included in your order and/or shipping total. We assume no responsibility for duties incurred on discounted, promotional, or giveaway items. All fees must be paid by the parcel recipient. By placing an order, you authorize us to import your product on your behalf and agree to Fallout Hobbies delegating the import of your products to a third party.

For more information on delivery delays worldwide, please reference the following link to view all Service Alerts.

USPS: https://about.usps.com/news/service-alerts/welcome.htm

UPS: https://www.ups.com/us/en/service-alerts.page

We also recommend visiting the website of your local post office for delays specific to your city!

Please note, we are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS or UPS to the local carrier in your country, or air and ground transportation strikes or delays.

Any claims for misprinted, damaged, defective, missing, or incorrect items must be submitted within 30 days after the product has been received. Photos may be required before we can review your case. For packages lost in transit, claims must be submitted no later than 30 days after the estimated delivery date.

If you received the wrong item, damaged merchandise, incomplete contents, or believe there is a problem with your order, please submit a Customer Order Investigation Request before requesting a return, exchange, or refund.

Open Customer Order Investigation Request

We do not refund orders for buyer's remorse. Many of our products are made on demand, and eligibility for replacement, exchange, or refund is reviewed case by case.

Digital goods: Due to the immediate digital nature of STL files and SVG files, digital downloads cannot be returned once purchased.

Unfortunately, we have a no return, refund, or exchange policy in place for gifts because all of our products are handcrafted and printed on demand. We apologize for any inconvenience this may cause!

So sorry for the issue! Unfortunately, we are only able to issue a refund to the original point of purchase for the order. Please reach out to your bank for more information on how to reroute the funds to the correct account.

Wrong Address - If the customer provides an address that the courier considers insufficient, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed - Shipments that go unclaimed are returned to our facility, and you will be liable for the cost of a reshipment.

You hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won't be available for reshipping and will be donated to charity at your cost (without us issuing a refund).

We accept all major credit cards and Apple Pay.

We're grateful for your interest in our products and understand the convenience PayPal offers. However, at this time, we do not accept PayPal as a payment method. This decision is due to the increased fees PayPal imposes on sellers, which can significantly impact small businesses like ours.

Additionally, we've experienced a higher incidence of fraudulent orders through this payment platform. To ensure the security of our transactions and to keep our prices fair for all customers, we've chosen to explore other secure payment options that align better with our business model and values. We appreciate your understanding and are happy to assist you with alternative payment methods to facilitate your purchase smoothly.

While some things last forever, our discount codes do not. All discount codes will come with an expiration date at the time that they are issued so that you can plan your shopping date accordingly!

Please keep in mind that most discount codes cannot be combined with any other offers that may be live on our site at the time that your order is placed.

We recommend copying and pasting your exact code into the coupon box to apply your discount.

Keep in mind that promo codes cannot be combined, nor can they be applied towards shipping. Exclusions include but are not limited to: newly launched collections, products on last call or already discounted, and select kits/sets/collaborations.

They typically cannot be used during sales, promotions, or holidays.

Unfortunately, coupon codes cannot be combined, nor can multiple codes be applied to a single order. Coupon codes cannot be combined with any other offers that may be live on our site at the time that your order is placed.

Always make sure to review your order summary prior to completing checkout to make sure you are snagging the best deal!

Unfortunately, we are unable to honor any promotions for orders placed outside of the promotional time frame as this would be unfair to the rest of our customers.

We’re so sorry for any inconvenience, and appreciate your understanding!

Unfortunately, we have a no return, refund, or exchange policy in place for gifts because all of our products are handcrafted and printed on demand. We apologize for any inconvenience this may cause!

If your credit card was declined when you first tried to place your order, you’ll see a pending transaction in your account. Don’t fret! We do not capture funds for declined transactions, and this charge will automatically drop off your statement within a few business days.

When placing an order, the final total you see during checkout is in USD. Once your bank pulls the funds, they will account for the current exchange rate. Your bank may or may not charge additional fees for international transactions.

Please reach out to your bank for more information on any additional charges/fees!