CUSTOMER CARE CENTER

This is the first and best place to start if you're looking for immediate answers. Chances are we've answered your question for someone else and shared it here for the next person who asks.

If you've contacted us via social media, PayPal, any of the various email addresses we have for B2B or wholesale support, our old customer service email, carrier pigeon, or any other method other than the messaging system on our website, we may not see it and won't be able to assist you.

Our Customer Care Team responds to messages sent at the bottom right-hand side of our website. But please, help yourself to the answers in the codex below before reaching out. We're a small family-run business that receives a huge volume of orders and messages. 

If you placed an order on our sister stores, Chapter Customizer or Modelwerks, please go to the store where you placed your order. We can not lookup order information for a different site.

ANNOUNCEMENT

Updated:



📢 Exciting News: We're 90% Caught Up on Our Backlog!We're delighted to announce that our team has made significant progress in addressing our backlog of requests and inquiries. We are now 90% caught up!

We sincerely apologize for any inconvenience caused and greatly appreciate your patience and support. Our dedicated team will continue to work diligently to resolve the remaining backlog and deliver the exceptional service you deserve.

Thank you for your trust and continued support as we strive to enhance your experience.

Cheers,

The Fallout Hobbies Family

Important Notice: We want to inform you that we are still experiencing delays in processing and shipping orders due to unforeseen supply chain issues with our specialty decal paper.

COVID

Fallout Hobbies is declaring a situation of force majeure due to the unprecedented, natural, and unavoidable catastrophe that is shipping and supply chain issues during this time. All orders shipped internationally are ship at your own risk.

INTERNATIONAL CUSTOMERS 

Please note that Shopify does not charge or collect VAT, GST, or any other international taxes, tariffs, or importation levies. You may be responsible for paying an import fee when receiving your shipment.

CODEX

It is the 41st Millennium. The galaxy is in flames. We're a small faction braving the daemon-infested Warp to produce your order and bring it to your doorstep. A thousand souls are sacrificed every day to serve our loyal legions. Just because the age of knowledge and enlightenment has ended does not mean we embrace chaos. Before you reach out to us, please check the codex below for the answer you seek:

ORDER ISSUES

POPULAR QUESTIONS

DELIVERY

PRODUCTS & STOCK

RETURNS & REFUNDS

PAYMENTS, PROMOS & GIFT VOUCHERS


STILL HAVE QUESTIONS?

Contact our Customer Care Team at the bottom right hand corner of our website as someone will get back to you as soon as possible.