All standard orders take a minimum of 3-4 Business Weeks to produce. Each vinyl stencil or decal is printed on demand when you order it. These are specialty items for a very niche hobby.

Business days do NOT include weekends or holidays! If we have some crazy promotion or a new launch, orders may take a bit longer to process, so be patient my friend! Once your order has shipped, you will receive a shipping confirmation via email with a tracking number.

Unfortunately, due to the nature of our products, once an order has shipped, we are unable to offer refunds, returns, or exchanges. All sales are final. 

Unfortunately, no. Once an order is placed, you are unable to cancel or modify the order. This is because all products are printed on demand. Once you order they are sent to production. All sales are final. So sorry for any inconvenience!

Yes! Please contact our Customer Care team by clicking the button at the bottom right hand corner of this page to message us.

Provide your order number, original email address, and the updated email address so that we may make the changes for you.

Once your email address has been updated, we can resend your order confirmation and/or shipping confirmation emails to the updated address. :)

Yes! Please contact our Customer Care team by clicking the button at the bottom right hand corner of this page to message us.

Please provide your order number and the updated address ASAP because we are only able to make changes to your order if it has not yet entered the packing process.

 Unfortunately, we can't change your shipping address from a domestic US address to an International address or vice versa because of the shipping cost already paid.

Please note that changes to your order may be limited during periods of high order volume, including launches and promotions.

Oh no! Please contact our Customer Care team by clicking the button at the bottom right hand corner of this page to message us within 14 days of delivery with your order number and a list of the missing items. We will get back to you asap!

**Discontinued items will be issued store credit for the amount paid.

We’re so sorry for the mix-up with your order! Please contact our Customer Care team by clicking the button at the bottom right hand corner of this page to message us with your order number and a list of the products you did receive.

Please note that all order issues must be reported within 14 days of delivery. We’ll get YOUR order sent out asap!

Please contact our Customer Care team by clicking the button at the bottom right hand corner of this page to message us with your order number and a list of the products that were damaged within 14 days of delivery so that we may help you further. Please be sure to provide photos of your broken items as well as the name of the affected items so we can best assist you!

We’re so sorry for the mix-up with your order! Please contact our Customer Care team by clicking the button at the bottom right hand corner of this page to message us with your order number and a list of the products you did receive.

Please note that all order issues must be reported within 14 days of delivery. We’ll get YOUR order sent out asap!

Oh no! We do our best to get your order to you in perfect condition, but we understand that mistakes can happen. Your complete satisfaction is our top priority and we will gladly assist you with any issues with your order. Please contact our Customer Care team by clicking the button in the bottom right hand corner of this page to message us within 14 days of delivery so that we may help you further. Please note that you may be required to provide photos of your goodies in order for our team to best assist you.

Yes, our stencils are made from low tack vinyl and they are reusable with care. Just as long as you don't rip them off the model roughly, they can be used multiple times. Simply place them on the backer sheet in between uses. Even when the tack wears off, you could always use masking tape or blue painters tape.

We've had customers say that they've been able to reuse them up to eight times.We're also working on creating stencils made from different materials which we plan on releasing in the near future. If you sign up for our newsletter, you'll be notified when we release new products through Fallout Hobbies and Chapter Customizer.

All of our current stencils are available to order here:https://www.fallouthobbies.com/pages/stencils

When applying decals, you must use Micro Sol and Micro Set or Vallejo Decal Set. Both of these can be purchased through Amazon. Although, we are considering carrying it in the future. Make sure you have both of these solutions to give your models the perfect decal application :)

Basically, Micro Set prepares the surface with wetting agents that cut the oils in new paint and converts the adhesive on the back of the decal to make it stronger and longer-lasting. Micro Set also slightly softens the decal film to make it more flexible so that it will conform better to the model's surface. (It also can act as a decal remover.)

Micro Sol setting solution is needed for applying decals to the difficult or irregular surfaces found on models. It completely softens the decal, allowing it to drape onto the surface of the model, conforming perfectly to the surface.

If it's not adhering properly to the model, then using a setting solution can resolve the problem. Here are the steps for decal application:

1. First, apply gloss varnish to the area where the decal will be positioned. This step is important, and if you encounter problems such as a visible border or air bubbles, it’s most likely that the surface was not smooth enough. So make sure you get a glossy finish. Allow some drying time in between, and grab a coffee ;)

2. Cut the decal out from the sheet with a hobby knife and, gripping it with a pair of tweezers, dip it into the water for a few seconds and set it aside. The exact length of time the decal needs to be submerged in water depends on various factors, including the age of the sheet. Ten seconds is usually enough, but if it doesn’t slide off easily, just stick it back in for a few more seconds.

3. While the decal is soaking and lifting from its backing, brush some Microset onto the area where the decal will be applied. Slide the decal off its backing onto the model and position using a paintbrush. Brush more Microset over the top, and then leave for a few moments to soften.

4. Using a moistened but not wet Q-Tip, very gently press the decal down onto the surface, removing the excess fluid and flattening/smoothing the decal as you go. Tamiya cotton buds are good for this because they are tightly wound, so cotton fibers won't stick to the decal. If creases or air bubbles won’t flatten, carefully prick them with a pin or the point of your hobby knife and apply Microsol to the decal. You can repeat this repeatedly until the decal is completely flat, allowing it to dry fully between each coat. Patience! It's like watching paint dry. Literally.

5. When you’re happy that the decal is flat, apply another coat of varnish to seal it. At this point, the film border should be invisible.

6. If you're using shading washes on the model after applying the decals, it can blend them in and provide a matte finish. If you’re not using shading washes after applying the decals, you can use matte varnish to give you the desired finish.

Ron also has video tutorials on YouTube and our Facebook Live Stream, where he's applied decals. He has a soothing Bob Ross voice :) I hope this helps! Let us know if you run into any other problems. We're on the LIVE stream doing demo videos on Facebook, YouTube, and TikTok. It's a great time to stop in and ask questions while we're painting.

We're constantly improving our products and services to make sure we provide the best experience possible for our customers. Unfortunately, we had to discontinue our custom design service. But don't worry, we still have lots of amazing products available for you to choose from!

Hey there! We want to let you know that we love your creative spirit, but unfortunately we can no longer offer customization. Any modifications to our current designs, such as changing the color or size, take time and we don't offer customization because it would jam up production. We apologize for any inconvenience this may cause.

Specific chapters can be found on our sister store CHAPTER CUSTOMIZER.

https://www.chaptercustomizer.com

If you can't find a specific chapter badge on our sister store, CHAPTER CUSTOMIZER, then we don't carry it. We never design or print popular chapters, which you can buy through GW when you purchase a model kit from them.

If you want to know when new chapter badges become available or find out about new releases, join our TACTICAL SQUAD:

https://www.subscribepage.com/fallouthobies

Specific chapters can be found on our sister store CHAPTER CUSTOMIZER:
https://www.chaptercustomizer.com

Thanks for considering Fallout Hobbies for your custom design needs! While we don't currently offer this service, we appreciate your interest in our products. Also, at this time we are not able to accommodate trade requests. However, we're always happy to help with any other questions or concerns you may have!

Hey there! We understand that sometimes you just want to talk to a real person, but unfortunately, we don't have a phone number for customer service inquiries right now. Don't worry though, our Customer Care Team is always happy to help you out!

Before reaching out, we recommend checking out our Codex for answers to common questions and concerns. If you still can't find what you're looking for, just send us a message using the chat bubble in the bottom right-hand corner of this website, and we'll get back to you as soon as we can. Thanks for your understanding!

Shipping + handling is calculated in the cart during checkout.

All continental United States orders over $100 ship for free.

Shipping and handling is a nominal $3 fee that covers packing, packaging, labels, and labor.

Generally speaking, if our site does not allow you to check out when you enter your address, we don't ship to your location due to logistical issues. 

Yay, you are so close to receiving your stuff! Once your order ships, you will receive an email with a tracking number that you can use to follow your package’s journey to you.

If you have an account with us, you can also access the tracking number for your order there, once it becomes available. You can locate this information under your Account Details, where your full order history is accessible.

You can also track your order using the following links:
 
UPS Tracking: https://www.ups.com/

USPS Tracking: https://tools.usps.com/

DHL Tracking: http://webtrack.dhlglobalmail.com/

Please note that orders cannot be combined manually by our team, and shipping fees for orders that may be combined by our system are non-refundable.

Once your order ships, we are unable to make any changes to the shipping address. If your package returns to us due to an incorrect address, it will be canceled and refunded. We will notify you if this happens!

Sometimes tracking information can be incorrect, and packages are marked as delivered before they actually arrive – oops! Your package will most likely be delivered within a few days, but it’s great to check with your neighbors and/or post office for more information in the meantime!If you do not receive your order in a couple of days, please email our Customer Care team, within 14 days of the last tracking update, with your order number and tracking information so that we may assist you further! :)

**Discontinued items will be issued store credit for the amount paid.

We’re so sorry for the mix-up with your order! Please contact our Customer Care team by clicking the button at the bottom right hand corner of this page to message us with your order number and a list of the products you did receive.

Please note that all order issues must be reported within 14 days of delivery. We’ll get YOUR order sent out asap!

We’re so excited for you to receive your order! If your order is shipping to a domestic address, shipping typically takes 3-5 business days once we've packed your order and you receive a tracking number.

If shipping internationally, shipping may take 10-21 business days. Please note that business days do not include weekends or holidays! We recommend reaching out to UPS, USPS, and/or your local post office for more information on the status of your order.

If your order has exceeded typical shipping times, please email our Customer Care team by clicking the button in the lower right hand corner of this page within 14 days of the last tracking update. Please provide your order number and tracking information so that we may assist you further.

We're so sorry for the delay with your package! Although tracking does not indicate this, we can assure you that your package is still in transit to you. Please note that international orders typically take 10 to 21 full business days to be delivered. Business days do not include weekends or holidays.

In the meantime here are some things that might help you locate your package:If tracking indicates that your package is in your destination country, please use your local courier's online tracking, as it may have more accurate tracking information.

Alternatively, we recommend directly contacting your local post/customs office. The best way to do this is by simply locating your nearest post/customs office and visiting them in person. We recommend you physically visit the office to locate your package as your courier's online tracking may not recognize your USPS or UPS tracking number.

If tracking indicates that your package is still in the US, or is currently in transit, please be patient! Typically international orders do get delivered within 21 business days, however, your package may be delayed by customs, or may simply be missing a scan.

Whatever the case may be, we recommend full communication with your customs office as this is the most likely place for packages to go missing.

If you have waited the full 21 business days and still have not received your order, please contact our Customer Care team by clicking the button at the lower right hand corner of this page.

Shipping times vary from country to country:

Estimate

Europe + UK: 2 weeks
Canada: 1 - 2 weeks
Asia - Australia - et. al: 2 - 4 weeks

Shipping does not include order processing time. All products are handcrafted and printed on demand.

All international orders are subject to customs and duty fees as defined by the country of import. Unfortunately, we are unable to provide information on whether you may or may not be charged customs/duty fees. Duties will be determined by the country of import of your order based on product value.

These fees are not included in your order and/or shipping total. We assume no responsibility for duties incurred on discounted, promotional, or giveaway items. All fees must be paid by the parcel recipient. By placing an order, you authorize us to import your product on your behalf and agree to Fallout Hobbies delegating the import of your products to a third party.

For more information on delivery delays worldwide, please reference the following link to view all Service Alerts.

USPS: https://about.usps.com/news/service-alerts/welcome.htm

UPS: https://www.ups.com/us/en/service-alerts.page

We also recommend visiting the website of your local post office for delays specific to your city!

Please note, we are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS or UPS to the local carrier in your country, or air and ground transportation strikes or delays.

Yes! Please follow these rules or your package might not make it!

1. Write out the service member’s full name in the name field. Be sure to include their Unit as well on Address Line

2. The city field will need to be one of the following abbreviations set forth by the Military:

APO: Army Post Office
FPO: Fleet Post Office
DPO: Diplomatic Post Office

3. The Region field for your order needs to be assigned a “state code,” which is categorized by the following abbreviations:

AA: Armed Forces Central and South Americas (Armed Forces Americas)

AP: Armed Forces Pacific

AE: Armed Forces Europe (including-Canada, Middle East, and Africa)

4. Set the country as the United States, as these addresses are considered part of the U.S.

When applying decals, you must use Micro Sol and Micro Set or Vallejo Decal Set. Both of these can be purchased through Amazon. Although, we are considering carrying it in the future. Make sure you have both of these solutions to give your models the perfect decal application :)

Basically, Micro Set prepares the surface with wetting agents that cut the oils in new paint and converts the adhesive on the back of the decal to make it stronger and longer-lasting. Micro Set also slightly softens the decal film to make it more flexible so that it will conform better to the model's surface. (It also can act as a decal remover.)

Micro Sol setting solution is needed for applying decals to the difficult or irregular surfaces found on models. It completely softens the decal, allowing it to drape onto the surface of the model, conforming perfectly to the surface.

If it's not adhering properly to the model, then using a setting solution can resolve the problem. Here are the steps for decal application:

1. First, apply gloss varnish to the area where the decal will be positioned. This step is important, and if you encounter problems such as a visible border or air bubbles, it’s most likely that the surface was not smooth enough. So make sure you get a glossy finish. Allow some drying time in between, and grab a coffee ;)

2. Cut the decal out from the sheet with a hobby knife and, gripping it with a pair of tweezers, dip it into the water for a few seconds and set it aside. The exact length of time the decal needs to be submerged in water depends on various factors, including the age of the sheet. Ten seconds is usually enough, but if it doesn’t slide off easily, just stick it back in for a few more seconds.

3. While the decal is soaking and lifting from its backing, brush some Microset onto the area where the decal will be applied. Slide the decal off its backing onto the model and position using a paintbrush. Brush more Microset over the top, and then leave for a few moments to soften.

4. Using a moistened but not wet Q-Tip, very gently press the decal down onto the surface, removing the excess fluid and flattening/smoothing the decal as you go. Tamiya cotton buds are good for this because they are tightly wound, so cotton fibers won't stick to the decal. If creases or air bubbles won’t flatten, carefully prick them with a pin or the point of your hobby knife and apply Microsol to the decal. You can repeat this repeatedly until the decal is completely flat, allowing it to dry fully between each coat. Patience! It's like watching paint dry. Literally.

5. When you’re happy that the decal is flat, apply another coat of varnish to seal it. At this point, the film border should be invisible.

6. If you're using shading washes on the model after applying the decals, it can blend them in and provide a matte finish. If you’re not using shading washes after applying the decals, you can use matte varnish to give you the desired finish.

Ron also has video tutorials on YouTube and our Facebook Live Stream, where he's applied decals. He has a soothing Bob Ross voice :) I hope this helps! Let us know if you run into any other problems. We're on the LIVE stream doing demo videos on Facebook, YouTube, and TikTok. It's a great time to stop in and ask questions while we're painting.

We discontinued that product due to production issues. We are sad your favorite product has been discontinued as well.

Have you checked our Limited page?https://www.fallouthobbies.com/collections/limited-decals 

If you don't see it on our site it's most likely discontinued. Because we always want to provide the best products for our fans, we are constantly evaluating customer demand, trends, and the quality we are able to produce. We're always welcome to your feedback :)

No, we do not carry "kiss-cut" stickers or dry transfers. Beginners often start out with stickers or dry transfers because it's what came with the model or it's a more familiar process. Stickers are either die-cut or kiss-cut and there's an adhesive film covering the backer sheet. Dry transfers are printed on the underside of the plastic carrier sheet. Most miniature model builders and experienced commission painters prefer waterslide decals, which is the type of product we carry.

Frankly, we consider waterslide decals as a far superior product. The way they are applied blends more naturally and seamlessly with the model if done properly. Customers that have tried to use "stickers" versus waterslide decals (aka transfers) quickly discover the process of applying stickers might take less time, but the end result is inferior. Stickers will look fake and will have a white background around the edges. The product that you prefer really depends on the final look you want. Fallout Hobbies doesn't personally use or advocate stickers, as they scream "toy" over "scale model", due to their thickness.

Most WWII aircraft decal sheets have a multitude of symbols with extremely specific sizes which are beyond the scope of what we offer. Extremely small scales can't be printed without losing a lot of detail.

Unfortunately, due to the nature of our products, once an order has shipped, we are unable to offer refunds, returns, or exchanges. All sales are final.

Fallout Hobbies reserves the right to refuse any returns at any time. If you have any questions, please contact our Customer Care team by messaging us with the button at the bottom right hand side of our website.

Unfortunately, we have a no return, refund, or exchange policy in place for gifts because all of our products are handcrafted and printed on demand. We apologize for any inconvenience this may cause!

So sorry for the issue! Unfortunately, we are only able to issue a refund to the original point of purchase for the order. Please reach out to your bank for more information on how to reroute the funds to the correct account.

If you return your order to us:

Unfortunately, due to the nature of our products, our return policy does not offer returns! All sales are final. If you choose to return your order to us, the order will be refused at our HQ once it is determined to be an unauthorized return.

If your package was returned to us by UPS or USPS:

We’re so sorry to hear that your order is coming back to us! Unfortunately, we are unable to reship a package that is determined to be undeliverable by UPS or USPS. We are also unable to provide more detailed information as to why your order was returned.

You can use your tracking number to estimate when your package will return to us. We will issue a refund once we physically receive your order back at our HQ and confirm that your package was undeliverable. If you would like to purchase the same items, you will need to place another order. We apologize for any inconvenience this may cause!

We accept all major credit cards and Apple Pay.

While some things last forever, our discount codes do not. All discount codes will come with an expiration date at the time that they are issued so that you can plan your shopping date accordingly!

Please keep in mind that discount codes cannot be combined with any other offers that may be live on our site at the time that your order is placed.

We recommend copying and pasting your exact code into the coupon box to apply your discount.

Keep in mind that promo codes cannot be combined, nor can they be applied towards shipping. Exclusions include but are not limited to: newly launched collections, products on last call or already discounted, and select kits/sets/collaborations.

They typically cannot be used during sales, promotions, or holidays.

Unfortunately, coupon codes cannot be combined, nor can multiple codes be applied to a single order. Coupon codes cannot be combined with any other offers that may be live on our site at the time that your order is placed.

Always make sure to review your order summary prior to completing checkout to make sure you are snagging the best deal!

Unfortunately, we are unable to honor any promotions for orders placed outside of the promotional time frame as this would be unfair to the rest of our customers.

We’re so sorry for any inconvenience, and appreciate your understanding!

Unfortunately, we have a no return, refund, or exchange policy in place for gifts because all of our products are handcrafted and printed on demand. We apologize for any inconvenience this may cause!

If your credit card was declined when you first tried to place your order, you’ll see a pending transaction in your account. Don’t fret! We do not capture funds for declined transactions, and this charge will automatically drop off your statement within a few business days.

When placing an order, the final total you see during checkout is in USD. Once your bank pulls the funds, they will account for the current exchange rate. Your bank may or may not charge additional fees for international transactions.

Please reach out to your bank for more information on any additional charges/fees!