CUSTOMER CARE CENTER

If you placed an order on our sister stores, Chapter Customizer or Modelwerks, please go to the store where you placed your order. We can not lookup order information for a different site.

  • GETTING STARTED WITH SUPPORT

    This is the first and best place to start if you're looking for immediate answers. Chances are we've answered your question for someone else and shared it here for the next person who asks.

    If you've contacted us via social media, PayPal, any of the various email addresses we have for B2B or wholesale support, our old customer service email, carrier pigeon, or any other method other than the messaging system on our website, we may not see it and won't be able to assist you.

    Our Customer Care Team responds to messages sent at the bottom right-hand side of our website. But please, help yourself to the answers in the CODEX below before reaching out. We're a small family-run business that receives a huge volume of orders and messages. 

CODEX

It is the 41st Millennium. The galaxy is in flames. We're a small faction braving the daemon-infested Warp to produce your order and bring it to your doorstep. A thousand souls are sacrificed every day to serve our loyal legions. Just because the age of knowledge and enlightenment has ended does not mean we embrace chaos. Before you reach out to us, please check the codex below for the answer you seek:

ORDER ISSUES

I emailed you about my order, but I never heard back from you!

We're sorry to hear you haven't received a response to your email inquiry about your order. To ensure your message reaches us and is addressed in a timely manner, please double-check that you are sending your emails to support@fallouthobbies.com.

This email is our official channel for all order-related inquiries. Emails sent to other addresses may not be the correct working email address, may not reach the correct team, or might not be monitored regularly, leading to delays in our response.

We aim to respond to all inquiries within 72 hours, but please note that our support team operates Monday through Friday, excluding US federal holidays and adjacent days, during which we give our team a well-deserved break. While our online store remains open for orders and we may run holiday sales, these periods do not coincide with our customer support availability.

We Are Not Available:

  • Saturdays & Sundays
  • Martin Luther King's Birthday (3rd Monday in January)
  • Washington's Birthday (3rd Monday in February)
  • Easter Weekend (Easter is a "movable feast," so it doesn't happen on the same date from year to year.)
  • Spring Break (Staff off for school-related needs for their children)
  • Memorial Day Weekend through Memorial Day (the last Monday in May)
  • Juneteenth National Independence Day (June 19th)
  • Independence Day (July 4th) & July 5th
  • Labor Day Weekend through Labor Day (1st Monday in September)
  • Columbus Day (2nd Monday in October)
  • Veterans' Day (November 11th)
  • Thanksgiving Eve (4th Wednesday in November) through Cyber Monday
  • Christmas Eve (December 24th) through January 4th (staff off for holidays)
  • One week in the summer for vacation (announced on our site's announcement bar).

During these times, our team is out of the office and not available to address customer support inquiries. We appreciate your understanding and patience as we strive to provide the best possible service while also ensuring our team can enjoy these important holidays and breaks with their families.

Thank you for choosing us, and we look forward to assisting you as soon as we're back in the office.

I messaged or commented on social media or Reddit about my order, but I never heard back from you!

We're really sorry if you haven't heard back from us on social media regarding your order. We strive to keep our social media pages focused on sharing and engaging with our community on a broader scale. For this reason, we're unable to tackle order-related queries, whether they're through DMs or comments on our posts. If a comment concerning an order is made, it may be removed to help us better manage our page and direct support needs appropriately.

For any issues or questions related to orders, we encourage you to use this CODEX through our Customer Care Center. This process makes sure your concern is addressed in the most efficient manner. Should you need further assistance beyond what the CODEX offers, our dedicated support team can be reached at support@fallouthobbies.com.

We understand the limitations this may pose, especially given our boutique size and the unique nature of our business. While we're leveraging technology to assist with common questions, our team is here to help with the intricacies of our products and services that only a human touch can provide. We're committed to improving our support channels, including the training of our AI systems, to serve your needs better.

Thank you for your understanding and for reaching out to us through the appropriate channels. Your satisfaction and the resolution of your concerns are our top priorities!

When will my order ship?

All standard orders take a minimum of 2-4 Business Weeks to produce. Each vinyl stencil or decal is printed on demand when you order it. These are specialty items for a very niche hobby.

Business days do NOT include weekends or holidays! If we have some crazy promotion or a new launch, orders may take a bit longer to process, so be patient my friend! Once your order has shipped, you will receive a shipping confirmation via email with a tracking number.

What is your refund and return policy?

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. A picture of the defective item is required before we can review your case. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

If the customer notices an issue with the products or anything else on the order, please submit a problem report for your order.

Wrong Address - If the customer provides an address that the courier considers insufficient, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed - Shipments that go unclaimed are returned to our facility, and you will be liable for the cost of a reshipment.

You hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won't be available for reshipping and will be donated to charity at your cost (without us issuing a refund).

Refund or Exchange Requests for Physical Products - Customers must contact us at support@fallouthobbies.com before initiating any exchange or refund process. We do not refund orders for buyer's remorse. These products are print-on-demand, and you are paying for the service of us producing and printing your stencils and decals as much as you are paying for the product itself. 

Exchanges for products, as well as size or color exchanges, are to be offered at the customer's expense and at our discretion. If we offer a size or color exchange, the customer would need to place a new order at their expense for a product in another size or color. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partially. In these cases, a refund or exchange will not be possible.

Refund or Exchange Requests for Digital Goods - Due to the immediate, digital nature of our STL files, which are delivered instantly upon purchase, we regret that we cannot offer returns, refunds, or exchanges once a purchase is made. This policy is in place because digital files, once sent, cannot be "returned" in the traditional sense.

Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer's specifications or are clearly personalized;

2. sealed goods that were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons

Therefore, Fallout Hobbies reserves the right to refuse refunds at its sole discretion, as products are printed on demand.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever. Our policy is subject to change at any time. We encourage you to review it periodically for any updates.

Can I cancel or change my order after I’ve placed it?

Unfortunately, no. Once an order is placed, you are unable to cancel or modify the order. This is because all products are printed on demand. Once you order they are sent to production. All sales are final. So sorry for any inconvenience!

Can I change the email address to my order?

Yes! Please contact our Customer Care team by emailing support@fallouthobbies.com.

Provide your order number, original email address, and the updated email address so that we may make the changes for you.

Once your email address has been updated, we can resend your order confirmation and/or shipping confirmation emails to the updated address. :)

Can I change the shipping address for my order?

Yes! Please contact our Customer Care team at support@fallouthobbies.com.

Please provide your order number and the updated address ASAP because we are only able to make changes to your order if it has not yet entered the packing process.

 Unfortunately, we can't change your shipping address from a domestic US address to an International address or vice versa because of the shipping cost already paid.

Please note that changes to your order may be limited during periods of high order volume, including launches and promotions.

I am missing item(s) in my order.

Oh no! Please contact our Customer Care team at support@fallouthobbies.com within 30 days of delivery with your order number and a list of the missing items. We will get back to you asap!

**Discontinued items will be issued store credit for the amount paid.

I received a package, but it wasn’t my order.

We’re so sorry for the mix-up with your order! Please contact our Customer Care team at support@fallouthobbies.com with your order number and a list of the products you did receive.

Please note that all order issues must be reported within 30 days of delivery. We’ll get YOUR order sent out asap!

I received broken item(s) in my order.

Please contact our Customer Care team at support@fallouthobbies.com with your order number and a list of the products that were damaged within 30 days of delivery so that we may help you further. Please be sure to provide photos of your broken items as well as the name of the affected items so we can best assist you!

I received the wrong item.

We’re so sorry for the mix-up with your order! Please contact our Customer Care team at support@fallouthobbies.com with your order number and a list of the products you did receive.

Please note that all order issues must be reported within 30 days of delivery. We’ll get YOUR order sent out asap!

I received my package and have a problem!

Oh no! We do our best to get your order to you in perfect condition, but we understand that mistakes can happen. Your complete satisfaction is our top priority and we will gladly assist you with any issues with your order.

Please contact our Customer Care team at support@fallouthobbies.com within 30 days of delivery so that we may help you further.

Please note that you may be required to provide photos of your goodies in order for our team to best assist you.

POPULAR QUESTIONS

Can you change the color of this decal on your site?

We love to see your interest in tailoring our decals to match your vision! However, modifying the color or size of our existing designs qualifies as a custom order. To maintain fairness to all our customers and the integrity of our production flow, we are unable to alter our standard products outside of our custom design process. Custom orders start at $250, not including shipping.

Please understand that adjusting our products on a case-by-case basis not only disrupts our workflow but also isn't equitable to other customers who follow our custom design procedure—a white-glove, premium service that guarantees each project receives the dedicated time and attention it deserves.

We kindly ask that you refrain from reaching out to inquire about customizations, negotiate prices, or suggest that a smaller fee might persuade us to bypass our established process. All requests for custom designs must be submitted through the Custom Design Request form at Fallout Hobbies. This process guarantees that your needs are addressed properly and that you're informed about the specifics of this service. Please find the form and all the details regarding custom orders here: 

https://forms.clickup.com/8459873/f/825k1-434/X9QMLJ33B3RT97NOCY

Emails asking for exceptions or discounts or if we can design a specific icon will not receive a response outside the process of filling out the form, as we wish to devote our full attention to customers engaging with us through the proper channels. If you want us to review your design idea, please do not email us! Fill out the Custom Design Request Form. We cannot stress this enough!

Thank you for your understanding and for respecting the value we place on fairness, quality, and the dedication to serving all our customers equally. We're excited to see what custom creations we can achieve together through the right avenues!

Can you change the size of a decal or stencil on your site?

We love to see your interest in tailoring our decals to match your vision! However, modifying the color or size of our existing designs qualifies as a custom order. To maintain fairness to all our customers and the integrity of our production flow, we are unable to alter our standard products outside of our custom design process. Custom orders start at $250, not including shipping.

Please understand that adjusting our products on a case-by-case basis not only disrupts our workflow but also isn't equitable to other customers who follow our custom design procedure—a white-glove, premium service that guarantees each project receives the dedicated time and attention it deserves.

We kindly ask that you refrain from reaching out to inquire about customizations, negotiate prices, or suggest that a smaller fee might persuade us to bypass our established process. All requests for custom designs must be submitted through the Custom Design Request form at Fallout Hobbies. This process guarantees that your needs are addressed properly and that you're informed about the specifics of this service. Please find the form and all the details regarding custom orders here: 

https://forms.clickup.com/8459873/f/825k1-434/X9QMLJ33B3RT97NOCY

Emails asking for exceptions or discounts or if we can design a specific icon will not receive a response outside the process of filling out the form, as we wish to devote our full attention to customers engaging with us through the proper channels. If you want us to review your design idea, please do not email us! Fill out the Custom Design Request Form. We cannot stress this enough!

Thank you for your understanding and for respecting the value we place on fairness, quality, and the dedication to serving all our customers equally. We're excited to see what custom creations we can achieve together through the right avenues!

Can you change the scale of this STL 3D Printable Download for me?

We truly appreciate your interest in our 3D printable designs and understand that customization can enhance your project's uniqueness. However, we are unable to modify the scale of our STL files upon request. This policy is in place to ensure the integrity and performance of our designs.

Each model is meticulously crafted and tested at specific scales to guarantee optimal printing success, structural stability, and detailed accuracy. Altering the scale could compromise these aspects, leading to potential issues during printing or with the final product's quality.

We encourage our customers to explore scaling options within their own slicing software, where adjustments can be made with consideration to their printer's capabilities and the design's requirements. This approach allows for a level of customization while maintaining the high standard of quality we promise with our products.

Thank you for your understanding, and we're here to support you with any further questions or guidance you might need to make the most out of our designs.

Are your STL 3D Printable Downloads pre-supported?

We appreciate your query about adding support structures to our STL 3D printable downloads. While we understand the convenience this might offer, we're currently unable to customize files to include support trees for several important reasons:

  1. Printer Variability: Every 3D printer has unique specifications and capabilities. What works well on one machine might not be suitable for another, making a one-size-fits-all approach to supports impractical.
  2. Printing Preferences: Different users have varying preferences for support types and densities, influenced by their specific printing conditions, materials, and desired finish quality.
  3. Software Capabilities: Many slicer programs offer advanced support generation tools that are customizable to match the user's specific needs. These tools are constantly evolving, and users benefit from the flexibility to adjust supports according to the latest software features and their expertise.
  4. Material Considerations: The type of material used can significantly impact the effectiveness of support structures. Factors such as material flexibility, strength, and adhesion vary widely, necessitating tailored support strategies.
  5. Design Integrity: Pre-adding supports could inadvertently compromise the design's integrity or detail, especially if the supports are not optimally placed for every possible printing scenario.

We recommend utilizing the support generation features available in your slicing software, which are designed to be highly customizable and adaptable to a wide range of printing conditions and preferences. This approach ensures that you can achieve the best possible results with your specific setup.

Thank you for your understanding, and please don't hesitate to reach out if you have further questions or need assistance with optimizing your printing process.

Are your stencils re-usable?

Yes, our stencils are made from low tack vinyl and they are reusable with care. Just as long as you don't rip them off the model roughly, they can be used multiple times. Simply place them on the backer sheet in between uses. Even when the tack wears off, you could always use masking tape or blue painters tape.

We've had customers say that they've been able to reuse them up to eight times.We're also working on creating stencils made from different materials which we plan on releasing in the near future. If you sign up for our newsletter, you'll be notified when we release new products through Fallout Hobbies and Chapter Customizer.

All of our current stencils are available to order here: https://www.fallouthobbies.com/pages/stencils

How do you apply decals?

When applying decals, you must use Micro Sol and Micro Set or Vallejo Decal Set. Both of these can be purchased through Amazon. Although, we are considering carrying it in the future. Make sure you have both of these solutions to give your models the perfect decal application :)

Basically, Micro Set prepares the surface with wetting agents that cut the oils in new paint and converts the adhesive on the back of the decal to make it stronger and longer-lasting. Micro Set also slightly softens the decal film to make it more flexible so that it will conform better to the model's surface. (It also can act as a decal remover.)

Micro Sol setting solution is needed for applying decals to the difficult or irregular surfaces found on models. It completely softens the decal, allowing it to drape onto the surface of the model, conforming perfectly to the surface.

If it's not adhering properly to the model, then using a setting solution can resolve the problem. Here are the steps for decal application:

1. First, apply gloss varnish to the area where the decal will be positioned. This step is important, and if you encounter problems such as a visible border or air bubbles, it’s most likely that the surface was not smooth enough. So make sure you get a glossy finish. Allow some drying time in between, and grab a coffee ;)

2. Cut the decal out from the sheet with a hobby knife and, gripping it with a pair of tweezers, dip it into the water for a few seconds and set it aside. The exact length of time the decal needs to be submerged in water depends on various factors, including the age of the sheet. Ten seconds is usually enough, but if it doesn’t slide off easily, just stick it back in for a few more seconds.

3. While the decal is soaking and lifting from its backing, brush some Microset onto the area where the decal will be applied. Slide the decal off its backing onto the model and position using a paintbrush. Brush more Microset over the top, and then leave for a few moments to soften.

4. Using a moistened but not wet Q-Tip, very gently press the decal down onto the surface, removing the excess fluid and flattening/smoothing the decal as you go. Tamiya cotton buds are good for this because they are tightly wound, so cotton fibers won't stick to the decal. If creases or air bubbles won’t flatten, carefully prick them with a pin or the point of your hobby knife and apply Microsol to the decal. You can repeat this repeatedly until the decal is completely flat, allowing it to dry fully between each coat. Patience! It's like watching paint dry. Literally.

5. When you’re happy that the decal is flat, apply another coat of varnish to seal it. At this point, the film border should be invisible.

6. If you're using shading washes on the model after applying the decals, it can blend them in and provide a matte finish. If you’re not using shading washes after applying the decals, you can use matte varnish to give you the desired finish.

Ron also has video tutorials on YouTube and our Facebook Live Stream, where he's applied decals. He has a soothing Bob Ross voice :) I hope this helps! Let us know if you run into any other problems. We're on the LIVE stream doing demo videos on Facebook, YouTube, and TikTok. It's a great time to stop in and ask questions while we're painting.

Can you design this for me?

Interested in custom design? We might be able to help, but we'll need to review your project first. Follow the steps below to inquire about custom design.

What to Do:

  1. Review: Read and review our Custom Design Package. We’ve outlined everything you need to know, ensuring you’re fully informed and ready to proceed.
  2. Submit Your Request: Once you’ve reviewed the package, fill out our custom design request form. To consider your request, we need the form completed in full, including reference images, specific measurements, and, if applicable, the color of the armor you’re applying decals on. Do not email us before filling out a request. Note that submitting a form does not automatically guarantee our service— we’ll review your request to make sure it aligns with our capabilities and the limits of our equipment and time.
  3. Our Comprehensive Service: We pride ourselves on providing a complete design and printing package, maintaining the highest quality standards. As such, we exclusively print designs developed by our team and do not accept external designs or sheets for printing.

We look forward to collaborating with you and bringing your custom design to life!

Click here to get started!

I saw this decal sheet, stencil, or product on your website, but it's not there anymore!

We discontinued that product due to production issues. We are sad your favorite product has been discontinued as well.

Have you checked our Limited page?

https://www.fallouthobbies.com/collections/limited-decals

If you don't see it on our site it's most likely discontinued. Because we always want to provide the best products for our fans, we are constantly evaluating customer demand, trends, and the quality we are able to produce. We're always welcome to your feedback :)

Are your decals the same as "kiss-cut" stickers?

No, we do not carry "kiss-cut" stickers or dry transfers. Beginners often start out with stickers or dry transfers because it's what came with the model or it's a more familiar process. Stickers are either die-cut or kiss-cut and there's an adhesive film covering the backer sheet. Dry transfers are printed on the underside of the plastic carrier sheet. Most miniature model builders and experienced commission painters prefer waterslide decals, which is the type of product we carry.

Frankly, we consider waterslide decals as a far superior product. The way they are applied blends more naturally and seamlessly with the model if done properly. Customers that have tried to use "stickers" versus waterslide decals (aka transfers) quickly discover the process of applying stickers might take less time, but the end result is inferior. Stickers will look fake and will have a white background around the edges. The product that you prefer really depends on the final look you want. Fallout Hobbies doesn't personally use or advocate stickers, as they scream "toy" over "scale model", due to their thickness.

Can you create WWII aircraft decal sheets or really small scale decals for realistic military models?

Most WWII aircraft decal sheets have a multitude of symbols with extremely specific sizes which are beyond the scope of what we offer. Extremely small scales can't be printed without losing a lot of detail.

SHIPPING

What countries do you ship to?

We ship to a wide range of countries worldwide, but there are some exceptions due to various factors such as deliverability issues, ongoing conflicts or political sanctions, and the high costs associated with shipping. Currently, we do not ship directly to the following countries:

  • Afghanistan, Algeria, Angola, Argentina, Ascension Island, Azerbaijan, Bahrain, Bangladesh, Benin, Bhutan, Bolivia, Botswana, Brazil, British Indian Ocean Territory, Brunei, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Caribbean Netherlands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Costa Rica, Curaçao, Côte d’Ivoire, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, French Guiana, Gabon, Gambia, Ghana, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong SAR China, India, Indonesia, Iraq, Israel, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Macau SAR China, Madagascar, Malawi, Malaysia, Maldives, Mali, Martinique, Mauritania, Mauritius, Mongolia, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Norfolk Island, Oman, Pakistan, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Qatar, Russia, Rwanda, Samoa, São Tomé & Príncipe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Singapore, Solomon Islands, Somalia, South Africa, South Korea, South Sudan, Sri Lanka, St. Helena, Sudan, Suriname, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad & Tobago, Tristan da Cunha, Tunisia, Turkmenistan, Uganda, United Arab Emirates, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Western Sahara, Yemen, Zambia, Zimbabwe.

If you are located in or need to ship to any of these countries, we recommend using a forwarding service. Forwarding services like Stackry or Shipito can provide an effective solution, allowing you to receive our products with potentially lower shipping costs. These services are user-friendly and designed to help bridge the gap when direct shipping is not available. For more information on how to use these services, please visit their respective websites.

We're committed to making our products as accessible as possible and will continue to evaluate and adjust our shipping policies to better serve our customers worldwide. Thank you for your understanding and for considering us for your needs.

I went to check out, but it won't let me.

We're sorry to hear you're experiencing difficulty at checkout. This issue may arise if the delivery address is in a region we're currently unable to ship to. We strive to serve as many customers worldwide as possible, but due to certain restrictions and challenges, there are some locations we cannot reach at this time.

Why are international shipping rates so high, and do you offer any discounts to help lower these costs?

Unfortunately, if you find our shipping rates a bit steep, we've got a handy solution for you! Click HERE for info on Stackry and HERE for the details on Shipito. These forwarding services are super user-friendly and often provide more affordable shipping options than we're able to offer as a small boutique business in our special hobby. 

We understand your concerns, and we want to assure you that we do not profit from shipping fees. Our shipping rates are calculated at cost, meaning we charge you what we are charged. We strive to minimize these costs for our customers whenever possible and are continuously seeking the most affordable and efficient shipping solutions.


We hope this helps you enjoy our products without the worry of high shipping costs!

What are my options for receiving your products if I'm located in a country you don't directly ship to?

If your country is not currently among those we directly ship to, don't worry! We have a solution for you! For information on how to still enjoy our products, click HERE to learn about Stackry and HERE for details on Shipito.

These forwarding services are incredibly user-friendly and often offer shipping at more affordable rates than we can as a small boutique in our unique hobby. We hope this allows you to experience our products!

DELIVERY

What are your shipping rates?

Shipping + handling is calculated in the cart during checkout.

All continental United States orders over $20 ship for free.

What countries do you ship to?

We ship to a wide range of countries worldwide, but there are some exceptions due to various factors such as deliverability issues, ongoing conflicts or political sanctions, and the high costs associated with shipping. Currently, we do not ship directly to the following countries:

  • Afghanistan, Algeria, Angola, Argentina, Ascension Island, Azerbaijan, Bahrain, Bangladesh, Benin, Bhutan, Bolivia, Botswana, Brazil, British Indian Ocean Territory, Brunei, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Caribbean Netherlands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Costa Rica, Curaçao, Côte d’Ivoire, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, French Guiana, Gabon, Gambia, Ghana, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong SAR China, India, Indonesia, Iraq, Israel, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Macau SAR China, Madagascar, Malawi, Malaysia, Maldives, Mali, Martinique, Mauritania, Mauritius, Mongolia, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Norfolk Island, Oman, Pakistan, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Qatar, Russia, Rwanda, Samoa, São Tomé & Príncipe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Singapore, Solomon Islands, Somalia, South Africa, South Korea, South Sudan, Sri Lanka, St. Helena, Sudan, Suriname, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad & Tobago, Tristan da Cunha, Tunisia, Turkmenistan, Uganda, United Arab Emirates, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Western Sahara, Yemen, Zambia, Zimbabwe.

If you are located in or need to ship to any of these countries, we recommend using a forwarding service. Forwarding services like Stackry or Shipito can provide an effective solution, allowing you to receive our products with potentially lower shipping costs. These services are user-friendly and designed to help bridge the gap when direct shipping is not available. For more information on how to use these services, please visit their respective websites.

We're committed to making our products as accessible as possible and will continue to evaluate and adjust our shipping policies to better serve our customers worldwide. Thank you for your understanding and for considering us for your needs.

Note:

  • We are unable to ship to Ukraine.
  • We do not ship to Russia.
  • We are unable to ship to war zones.

How do I track the delivery of my order?

Yay, you are so close to receiving your stuff! Once your order ships, you will receive an email with a tracking number that you can use to follow your package’s journey to you.

If you have an account with us, you can also access the tracking number for your order there, once it becomes available. You can locate this information under your Account Details, where your full order history is accessible.

You can also track your order using the following links:


UPS Tracking: https://www.ups.com/

USPS Tracking: https://tools.usps.com/

DHL Tracking: http://webtrack.dhlglobalmail.com/

Do you combine orders?

Please note that orders cannot be combined manually by our team, and shipping fees for orders that may be combined by our system are non-refundable.

Can my parcel be redirected to a different address?

Once your order ships, we are unable to make any changes to the shipping address. If your package returns to us due to an incorrect address, it will be canceled and refunded. We will notify you if this happens!

My package says delivered, but I didn’t receive it.

Sometimes tracking information can be incorrect, and packages are marked as delivered before they actually arrive – oops! Your package will most likely be delivered within a few days, but it’s great to check with your neighbors and/or post office for more information in the meantime!

If you do not receive your order in a couple of days, please email our Customer Care team at support@fallouthobbies.com, within 30 days of the last tracking update, with your order number and tracking information so that we may assist you further! :)

**Discontinued items will be issued store credit for the amount paid.

I received a package, but it wasn’t my order.

We’re so sorry for the mix-up with your order! Please contact our Customer Care team at support@fallouthobbies.com with your order number and a list of the products you did receive.

Please note that all order issues must be reported within 30 days of delivery. We’ll get YOUR order sent out asap!

What should I do if my order hasn’t been delivered?

We’re so excited for you to receive your order! If your order is shipping to a domestic address, shipping typically takes 3-5 business days once we've packed your order and you receive a tracking number.

If shipping internationally, shipping may take 10-21 business days. Please note that business days do not include weekends or holidays! We recommend reaching out to UPS, USPS, and/or your local post office for more information on the status of your order.

If your order has exceeded typical shipping times, please email our Customer Care team at support@fallouthobbies.com within 30 days of the last tracking update.

Please provide your order number and tracking information so that we may assist you further.

My international tracking is not updating.

We're so sorry for the delay with your package! Although tracking does not indicate this, we can assure you that your package is still in transit to you. Please note that international orders typically take 10 to 21 full business days to be delivered. Business days do not include weekends or holidays.

In the meantime here are some things that might help you locate your package:

If tracking indicates that your package is in your destination country, please use your local courier's online tracking, as it may have more accurate tracking information.

Alternatively, we recommend directly contacting your local post/customs office. The best way to do this is by simply locating your nearest post/customs office and visiting them in person. We recommend you physically visit the office to locate your package as your courier's online tracking may not recognize your USPS or UPS tracking number.

If tracking indicates that your package is still in the US, or is currently in transit, please be patient! Typically international orders do get delivered within 21 business days, however, your package may be delayed by customs, or may simply be missing a scan.

Whatever the case may be, we recommend full communication with your customs office as this is the most likely place for packages to go missing.

If you have waited the full 21 business days and still have not received your order, please contact our Customer Care team at support@fallouthobbies.com.

How long does international shipping take?

Shipping times vary from country to country:

Estimate

Europe + UK: 2 weeks
Canada: 1 - 2 weeks
Asia - Australia - et. al: 2 - 4 weeks

Shipping does not include order processing time. All products are handcrafted and printed on demand.

Will my package be charged delivery/customs fees?

All international orders are subject to customs and duty fees as defined by the country of import. Unfortunately, we are unable to provide information on whether you may or may not be charged customs/duty fees. Duties will be determined by the country of import of your order based on product value.

These fees are not included in your order and/or shipping total. We assume no responsibility for duties incurred on discounted, promotional, or giveaway items. All fees must be paid by the parcel recipient. By placing an order, you authorize us to import your product on your behalf and agree to Fallout Hobbies delegating the import of your products to a third party.

Are there any known delivery delays in my area?

For more information on delivery delays worldwide, please reference the following link to view all Service Alerts.

USPS: https://about.usps.com/news/service-alerts/welcome.htm

UPS: https://www.ups.com/us/en/service-alerts.page

We also recommend visiting the website of your local post office for delays specific to your city!

Please note, we are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS or UPS to the local carrier in your country, or air and ground transportation strikes or delays.

RETURNS & REFUNDS

What is your return policy?

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. A picture of the defective item is required before we can review your case. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

If the customer notices an issue with the products or anything else on the order, please submit a problem report for your order.

Wrong Address - If the customer provides an address that the courier considers insufficient, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed - Shipments that go unclaimed are returned to our facility, and you will be liable for the cost of a reshipment.

You hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won't be available for reshipping and will be donated to charity at your cost (without us issuing a refund).

Refund or Exchange Requests for Physical Products - Customers must contact us at support@fallouthobbies.com before initiating any exchange or refund process. We do not refund orders for buyer's remorse. These products are print-on-demand, and you are paying for the service of us producing and printing your stencils and decals as much as you are paying for the product itself. 

Exchanges for products, as well as size or color exchanges, are to be offered at the customer's expense and at our discretion. If we offer a size or color exchange, the customer would need to place a new order at their expense for a product in another size or color. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partially. In these cases, a refund or exchange will not be possible.

Refund or Exchange Requests for Digital Goods - Due to the immediate, digital nature of our STL files, which are delivered instantly upon purchase, we regret that we cannot offer returns, refunds, or exchanges once a purchase is made. This policy is in place because digital files, once sent, cannot be "returned" in the traditional sense.

Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer's specifications or are clearly personalized;

2. sealed goods that were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons

Therefore, Fallout Hobbies reserves the right to refuse refunds at its sole discretion, as products are printed on demand.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever. Our policy is subject to change at any time. We encourage you to review it periodically for any updates.

Can I return a gift that was purchased for me?

Unfortunately, we have a no return, refund, or exchange policy in place for gifts because all of our products are handcrafted and printed on demand. We apologize for any inconvenience this may cause!

I need my refund redirected to a different account.

So sorry for the issue! Unfortunately, we are only able to issue a refund to the original point of purchase for the order. Please reach out to your bank for more information on how to reroute the funds to the correct account.

What happens if my package is returned after it is shipped?

Wrong Address - If the customer provides an address that the courier considers insufficient, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed - Shipments that go unclaimed are returned to our facility, and you will be liable for the cost of a reshipment.

You hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won't be available for reshipping and will be donated to charity at your cost (without us issuing a refund).

PAYMENTS, PROMOS & GIFT VOUCHERS

How can I pay for my order?

We accept all major credit cards and Apple Pay.

Do you accept PayPal?

We're grateful for your interest in our products and understand the convenience PayPal offers. However, at this time, we do not accept PayPal as a payment method. This decision is due to the increased fees PayPal imposes on sellers, which can significantly impact small businesses like ours.

Additionally, we've experienced a higher incidence of fraudulent orders through this payment platform. To ensure the security of our transactions and to keep our prices fair for all customers, we've chosen to explore other secure payment options that align better with our business model and values. We appreciate your understanding and are happy to assist you with alternative payment methods to facilitate your purchase smoothly.

Do discount codes expire?

While some things last forever, our discount codes do not. All discount codes will come with an expiration date at the time that they are issued so that you can plan your shopping date accordingly!

Please keep in mind that most discount codes cannot be combined with any other offers that may be live on our site at the time that your order is placed.

Why isn't my promo code working?

We recommend copying and pasting your exact code into the coupon box to apply your discount.

Keep in mind that promo codes cannot be combined, nor can they be applied towards shipping. Exclusions include but are not limited to: newly launched collections, products on last call or already discounted, and select kits/sets/collaborations.

They typically cannot be used during sales, promotions, or holidays.

Can I combine coupon codes on my order?

Unfortunately, coupon codes cannot be combined, nor can multiple codes be applied to a single order. Coupon codes cannot be combined with any other offers that may be live on our site at the time that your order is placed.

Always make sure to review your order summary prior to completing checkout to make sure you are snagging the best deal!

Can I get a refund if the price has changed?

Unfortunately, we are unable to honor any promotions for orders placed outside of the promotional time frame as this would be unfair to the rest of our customers.

We’re so sorry for any inconvenience, and appreciate your understanding!

Can I return my gift for a different item?

Unfortunately, we have a no return, refund, or exchange policy in place for gifts because all of our products are handcrafted and printed on demand. We apologize for any inconvenience this may cause!

It looks like you charged me twice for my order.

If your credit card was declined when you first tried to place your order, you’ll see a pending transaction in your account. Don’t fret! We do not capture funds for declined transactions, and this charge will automatically drop off your statement within a few business days.

Will I be charged International Bank Fees?

When placing an order, the final total you see during checkout is in USD. Once your bank pulls the funds, they will account for the current exchange rate. Your bank may or may not charge additional fees for international transactions.

Please reach out to your bank for more information on any additional charges/fees!

  • Still have questions?

    Please read our FAQ in the Codex for immediate answers. If you still have questions, email us at support@fallouthobbies.com.

    We strive to respond within 72 hours, excluding weekends, holidays, and days adjacent to holidays as detailed in our Codex. Our Customer Care Team is here to help!